Please read these Terms and Conditions carefully before using our Platform. Your rights, responsibilities, and the rules governing use of our services are clearly set out here.
11vpn's Terms and Conditions are built on the principles of transparency and fairness.
There are no hidden terms at 11vpn. Every rule is written in plain language so you understand exactly where you stand.
We follow international standards to protect your account, funds, and data. Your rights are our top priority.
Every deposit and withdrawal rule is straightforward. Your funds are processed with no hidden fees or delays.
The terms of each bonus offer are clearly stated upfront — from wagering requirements to expiry dates, so you know exactly what to expect.
For any complaints or disputes, our 24/7 support team will provide a resolution within 48 hours.
Self-exclusion, deposit limits, and reality checks — all responsible betting tools are available on 11vpn at no charge.
11vpn (hereinafter referred to as the "Platform" or "we") is an international online betting and gaming service provider. These Terms and Conditions constitute a legally binding agreement between you and 11vpn. By accessing the Platform, creating an account, or using any of our services, you are deemed to have accepted these Terms and Conditions.
These Terms and Conditions are written in English for the convenience of our Bangladeshi users. However, in the event of any legal dispute, the English version shall be considered the authoritative text. 11vpn reserves the right to update these Terms at any time, and continued use of the Platform following any changes will be considered acceptance of the revised Terms.
11vpn offers the following services: Sports Betting, live betting, online casino, Live Casino, slots, virtual sports, and tournaments. These services are available exclusively to registered members of legal age. Users from certain countries may be restricted from accessing some services.
To open an account with 11vpn, you must meet the following requirements. We reserve the right to close any account that fails to comply with these conditions.
To register with 11vpn, you must be at least 18 years Providing a false date of birth at registration is strictly prohibited. We may request a government-issued ID or passport for age verification at any time. We reserve the right to suspend payment processing until age verification is complete.
Maximum per individual, household, or IP address One Only one account is permitted per person. Creating multiple accounts or opening duplicate accounts to exploit bonus offers is strictly prohibited. If detected, all associated accounts may be closed and any deposited funds forfeited.
All information provided at registration must be truthful, accurate, and complete. Your name, address, phone number, and email must all be verifiable. As part of the KYC process, we may request a national ID card, passport, or driving licence.
| Registration Requirements | Requirements | Status |
|---|---|---|
| Minimum Age | 18 years of age or older | Mandatory |
| Email Verification | Active Email Address | Mandatory |
| Phone Number | Valid Bangladeshi number | Mandatory |
| Multiple Accounts | Multiple accounts for the same individual | Prohibited |
| Register with VPN | Registering Under a False Identity | Prohibited |
The following rules apply at all times when betting on 11vpn. All betting activity is monitored by our systems, and any suspicious activity may be subject to investigation.
11vpn reserves the right to accept or decline any bet for any reason. Bets may be voided in cases of technical errors, incorrect odds, or suspected manipulation. Once a bet is confirmed, it cannot be changed or cancelled.
In Live Betting, odds change in real time. If the odds shift between the moment you submit your bet and when it is accepted by the system, your bet will be placed at the updated odds. 11vpn is not liable for bets that fail to go through due to network issues.
If a match is cancelled before it begins, the full stake for any related bets will be refunded. If a match is abandoned after starting but before the designated time threshold, the outcome will be determined according to that sport's specific rules. Special rules for each sport are listed on its respective page.
11vpn's payment system is built with Bangladeshi users in mind. Fast and secure transactions are available via bKash, Nagad, and Rocket. All financial transactions are completed through encrypted channels.
The minimum deposit amount is ৳500 (five hundred BDT). Deposits are usually credited to your account instantly. Bank transfers may take 1–2 business days. All deposits must be made from a payment method registered in your own name.
Your account must be fully verified before you can make a withdrawal. The minimum withdrawal amount is ৳1,000 (one thousand BDT). The maximum daily withdrawal limit is ৳5,00,000 (five hundred thousand BDT). Standard requests are processed within 3–15 minutes, though verification requirements may extend processing time up to 24 hours.
11vpn adheres to strict AML (Anti-Money Laundering) policies. Additional documentation may be requested for high-value transactions. Suspicious transactions will be reported to the relevant authorities, and the associated accounts may be subject to investigation.
| Payment Methods | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|
| bKash | Instant | 3–15 minutes | Free |
| Cash | Instant | 3–15 minutes | Free |
| Rocket | Instant | 5–20 minutes | Free |
| Bank Transfer | 1–2 Business Days | 1–3 business days | Varies by bank |
| Crypto | Varies by network | 1–6 Hours | Network Fee |
11vpn's bonus offers provide users with added value. However, each bonus comes with specific terms that must be read in full before claiming.
New members will receive a welcome bonus on their first deposit. To use this bonus, a specified wagering requirement (typically 15–30x) must be met. Bonuses generally expire 30 days from the date of issue.
A certain amount of wagering is required before winnings from bonuses can be withdrawn. Example: a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in bets. Not all games contribute equally toward the wagering requirement — slots typically count at 100%, while table games count at 10–25%.
Creating multiple accounts to exploit bonuses, using the same payment method across several family members' accounts, or generating artificial betting patterns will be treated as bonus abuse. In such cases, the bonus may be cancelled and the account suspended.
11vpn believes betting should be entertainment, not a source of stress. We want every member to play safely and responsibly, which is why we offer a range of free protective tools to help you stay in control.
You can set your own limits on deposits, bets, and losses — on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately, while increasing one will only apply after 24 hours.
If you feel your betting is getting out of control, use the self-exclusion option. You can lock your account for anywhere between 6 months and 5 years. Any attempt to open a new account during the exclusion period will be automatically rejected.
Taking regular breaks during extended play is important. 11vpn's Reality Check feature will remind you at set intervals how long you have been playing and how much you have won or lost. This feature can be enabled from your account settings.
The following activities are strictly prohibited on 11vpn. Any violation may result in permanent account closure and forfeiture of all funds.
11vpn reserves the right to suspend or permanently close an account without prior notice under the following circumstances.
An account may be temporarily suspended during security verification, if KYC documents have not been submitted, if unusual betting patterns are detected, or if a third-party complaint is raised. While suspended, you will be unable to log in or carry out any transactions.
Accounts will be permanently closed in cases of terms violations, fraud, money laundering, or failure to comply with legal directives. Funds held in the account may be forfeited in such cases.
You can close your account at any time by contacting our support team. Please withdraw any remaining balance before doing so. Funds left in a closed account that are not claimed within 90 days may be forfeited.
11vpn is committed to protecting your personal information. We never sell your data to third parties. For full details on how we collect, store, and use your information, please refer to our Privacy Policy page.
The information we collect includes: registration details, transaction history, usage patterns, and device information. This data is used solely to improve our services, ensure security, and meet legal obligations.
11vpn reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, we will notify you in advance via email or an on-platform notification.
Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend checking this page regularly. The date of the latest update is always displayed at the top of the page.
For any dispute or complaint, please contact our customer support in the first instance. If the matter is not resolved within 48 hours, it will be referred to third-party mediation. For final dispute resolution, the rules of 11vpn's licensing authority will apply.
If you have any questions about our terms and conditions, please get in touch:
Email: support@11vpn.net
Live Chat: Available 24/7 in Bengali
The most frequently asked questions about 11vpn's terms and conditions.