Where your personal data goes, how it's used, and what rights you have — it's all laid out clearly here. At 11vpn, we believe transparency is the best security.
We don't just say it — we prove it. Every piece of your information is a trust we take seriously.
All your data is encrypted with bank-grade 256-bit SSL technology — every step of the way, from login to payment.
11vpn never sells your personal information to third parties — including advertisers.
You can request to view, correct, or delete your personal data at any time. No hassle.
Our servers operate in ISO 27001-certified data centers and undergo regular security audits.
Payment information is stored in accordance with PCI DSS standards. Card numbers and PINs are never stored directly.
In the event of a security incident, we are obligated to notify you by email within 72 hours.
11vpn (https://11vpn.net) is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains what information 11vpn collects, why it collects it, how it is used, and the measures we take to keep your data secure.
This policy applies to our website, mobile app, and all other services. By using any 11vpn service, you are considered to have agreed to this privacy policy. Please read it in full before registering.
We believe transparency is the best security. Every use of your data is clearly stated here — nothing is hidden. Our goal is for you to feel completely safe and at ease while using 11vpn.
11vpn only collects information that is necessary to provide our services. We do not request data beyond what is needed.
We collect the information you provide when opening an account, including: full name, date of birth, email address, mobile number, and preferred payment method details.
If a withdrawal limit is exceeded or identity verification is required for security purposes, we may request the following information for KYC verification:
Some information is collected automatically while you use our services:
| Data Type | Purpose of Collection |
|---|---|
| IP Address | Geo-location verification & security |
| Device information (OS, browser) | To ensure service compatibility |
| Login Time & Session Data | To detect unauthorized access |
| Betting History & Game Logs | To ensure fair play and dispute resolution |
| Transaction records | Financial Security & Auditing |
11vpn uses the data it collects for the purposes listed below. Each use is directly tied to improving your experience or ensuring platform security.
11vpn never sells your personal data. However, information may be shared with third parties in the following limited circumstances:
Limited data is shared with certain trusted third parties for payment gateway operations, KYC verification services, IT infrastructure, and customer support tools. These partners are contractually bound to uphold our privacy standards.
We may be legally required to disclose information in response to a court order, a lawful request from an investigative authority, or a regulatory directive. In such cases, only the minimum necessary data is shared.
In the event of a company merger or acquisition, user data may be transferred. You will be notified in advance, and the protections under this Privacy Policy will continue to apply.
11vpn uses cookies and similar technologies on its website and app to enhance your experience and ensure our services run smoothly.
| Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login sessions, security tokens | Until end of session |
| Functional cookies | Remembering language, preferences & settings | 1 Year |
| Analytics Cookies | Traffic analytics (anonymised) | 6 months |
| Marketing Cookies | Affiliate tracking (with consent) | 30 days |
You can manage or disable cookies through your browser settings. However, turning off essential cookies may cause some features of the site to stop working.
We retain your data only for as long as necessary or legally required.
Once the retention period expires, data is securely destroyed or anonymised by removing all identifying information.
As a member of 11vpn, you have the following rights regarding your personal data. To exercise any of these rights, email us at support@11vpn.net.
You can request a complete copy of all information we hold about you.
You may request corrections to any inaccurate or outdated information.
You can request that your data be deleted, unless we are required to retain it by law.
You can request that we stop using your data for specific purposes.
You can download your data in a machine-readable format (CSV/JSON).
You may object to the use of your data for marketing or profiling purposes.
11vpn strictly does not provide services to anyone under the age of 18. Our platform is for adults only.
Age is verified at registration and we do not knowingly collect information from minors. If we become aware that data from a person under 18 has been collected inadvertently, we will immediately close that account and delete the data.
If you believe your minor child has created an account on 11vpn, please contact us immediately at support@11vpn.net.
11vpn reserves the right to update this privacy policy as needed. If any changes are made, we will notify you in the following ways:
Continued use of our services after a policy update takes effect constitutes your acceptance of the revised terms. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please get in touch with us: